Our box138 privacy notice

Our box138 Privacy Policy

This page describes what we collect when you use box138 and how we keep that data protected. We collect account information, identity documents, payment details, and activity logs to operate our platform, verify your identity, process withdrawals, and comply with regulations. We encrypt sensitive data, restrict access to authorised teams, and do not sell your information to third parties.

Our privacy commitments apply to all users of box138, whether you access our live-dealer tables, sportsbook coverage, slot games, esports markets, or account management features. We explain what data we gather, who can access it, how long we keep it, and what rights you have over your information.

We also describe how we use cookies, how third-party processors handle your data, and how you can contact us if you have questions about your privacy on box138. We keep this policy clear and accessible so you understand exactly how we treat your personal information.

Our box138 data collection and use

We collect information you provide when you register an account on box138. This includes your name, email address, phone number, date of birth, and residential address. We also collect payment information such as bank account details or e-wallet identifiers when you request deposits or withdrawals.

We collect identity documents during KYC verification. This may include a government-issued ID, passport, or driver's license, as well as address proof such as a utility bill or bank statement. We use these documents to verify that you are who you claim to be and to comply with financial regulations.

Our box138 data practices summary

  • We collect account registration details and identity documents for KYC verification.
  • We store payment information securely and encrypt it at rest.
  • We keep activity logs to detect fraud and review withdrawal requests.
  • We do not sell account data to third parties.
  • We share data only with payment processors and compliance partners when legally required.

Our box138 activity monitoring and logs

We record your login history, gameplay activity, deposit and withdrawal requests, and communication with our support team. We use this information to detect unusual account behaviour, prevent fraud, respond to disputes, and improve our service. We keep activity logs for as long as your account is active and for a period thereafter as required by law.

We also monitor patterns across our platform to identify collusion, bonus abuse, or use of automated tools. If we detect activity that violates our terms, we may suspend your account and review the relevant logs with you.

Our box138 use of payment data

We share your payment information with payment processors such as bank partners, e-wallet providers, and payment gateways to complete deposits and withdrawals. These processors handle your data according to their own privacy policies and our contractual requirements.

We also retain payment records for compliance purposes. Regulators and anti-money-laundering teams may request access to transaction history if they investigate suspicious activity. We provide only the information they request and keep you informed where we are permitted to do so.

Our box138 data storage and security

We store account data on servers located outside your jurisdiction. Our servers use SSL encryption for data in transit and AES-256 encryption for data at rest. We restrict access to authorised staff, use role-based permissions, and maintain audit logs of who accesses your information and when.

We conduct regular security assessments and penetration testing to identify vulnerabilities. We do not guarantee absolute security; however, we implement industry-standard practices to protect your data from unauthorised access, loss, or disclosure.

Info: We store your data on encrypted servers and restrict access to authorised teams. You can request a copy of your data or deletion where local law permits through your account settings.

Our box138 use of cookies

We use cookies to remember your login status, language preference, and account settings. We also use analytics cookies to measure traffic patterns and user behaviour so we can improve our platform. These cookies are not linked to your personal identity unless you are logged in.

You may disable cookies in your browser settings, though this may affect your ability to log in or use certain platform features. We do not use cookies to track you across other websites.

Our box138 data retention and your rights

We retain account information while your account is active. If you close your account, we keep data for as long as required by law, typically several years, to respond to disputes, comply with financial regulations, and maintain transaction records.

You have the right to request access to the data we hold about you. You may also request that we correct inaccurate information, or delete data where local law permits. Submit requests through your account settings or by contacting our support team.

Our box138 third-party sharing

We do not sell your data to third parties. We share information only with:

These partners are bound by contractual confidentiality agreements. We do not permit them to use your data for their own marketing or other purposes.

Our box138 jurisdiction and cross-border data

Our servers are located outside your jurisdiction. By using box138, you consent to transfer of your data to countries outside your own. We apply the same security and privacy protections regardless of server location.

Users from Jakarta, Surabaya, Bandung, Medan, and Semarang understand that their data may be processed internationally. We comply with local data-protection laws where we operate and with the terms set out in this policy.

Our box138 contact and policy updates

If you have questions about our privacy practices, wish to access your data, or want to report a privacy concern, contact our support team through your account. We respond to privacy requests within a reasonable timeframe.

We may update this privacy policy from time to time. We notify you of material changes through email and by posting an updated version on our site. Your continued use of box138 after such notice constitutes acceptance of the updated policy.

We at box138 treat your privacy as a core responsibility. We collect only data we need to operate our platform, verify your identity, and protect against fraud. We keep your information encrypted, restrict access, and do not sell it to third parties. If you have concerns about how we handle your data, our support team is available through your account to explain our practices in detail.

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